Privacy Policy

1. Introduction

Kanapet ("we", "us", "our") operates the website www.kanapet.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, company name, and job title
• Email address and phone number
• Country and shipping address
• Product inquiries and order details
• WhatsApp / WeChat contact information

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and referring website. This helps us improve our website and services.

To measure website performance, we record aggregate page views, WhatsApp and email link clicks, and inquiries accepted by our delivery service. These events use broad page groups and referring-source categories, without form contents, full URLs or visitor identifiers. A source category is kept in session storage for the current tab. This measurement respects browser Do Not Track and Global Privacy Control signals. A contact-link click does not confirm that a message was sent.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide product quotes
• Process orders and arrange shipments
• Communicate with you about products, services, and promotions (you may opt out at any time)
• Improve our website, products, and customer service
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping and logistics partners necessary to fulfill your orders
• Service providers who assist us in operating our website (e.g., hosting, analytics)
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of your personal data
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at sales@kanapet.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: sales@kanapet.com
WhatsApp: +86 156 2598 6407
Address: Foshan, Guangdong, China